Privacy Policy

Taj Curtains and Blinds

Effective Date: 27th September 2025

At Taj Curtains and Blinds, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information directly from you when you:

• Enquire about our products and services.
• Place an order or make a booking with us.
• Request a measure and quote, installation, or consultation service.
• Subscribe to our newsletter, promotions, or updates.
• Communicate with us via phone, email, website, or in person.

The type of personal information we may collect includes:

• Full name.
• Contact details (address, phone number, email).
• Payment and billing information.
• Property details relevant to installation or service.
• Feedback, reviews, or communications with us.

We will only collect personal information that is reasonably necessary to provide our services.

2. Use of Personal Information

Your personal information may be used for the following purposes:

• To provide, deliver, and install our curtains, blinds, and related services.
• To process payments, invoices, and warranties.
• To schedule appointments and communicate service updates.
• To improve our products, customer service, and overall customer experience.
• To send promotional offers, newsletters, and marketing communications (if you have opted in).
• To comply with legal obligations.

3. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• To our employees, contractors, and installers for service delivery.
• To third-party service providers, such as payment processors, IT support, or marketing platforms.
• To legal, regulatory, or government authorities where required by law.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Storage and Security

We take reasonable steps to ensure your personal information is safe from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure storage systems, both electronic and physical.
• Restricted access to authorised personnel only.
• Regular monitoring and updates to security protocols.

If personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it in accordance with legal obligations.

5. Access and Correction

You have the right to request access to the personal information we hold about you. You may also request corrections if you believe the information is inaccurate, incomplete, or outdated.

To make a request, please contact us (details below). We will respond within a reasonable timeframe as required under the Privacy Act.

6. Direct Marketing

From time to time, we may send you information about new products, promotions, or services that may be of interest. You may opt out of receiving these communications at any time by:

• Clicking the “unsubscribe” link in our emails.
• Contacting us directly to update your preferences.

7. Cookies and Website Use

When you visit our website, we may collect non-personal information through cookies, such as:

• Browser type and version.
• Pages visited and time spent on the site.
• Device and IP address information.

Cookies help us improve website functionality, personalise your experience, and analyse usage trends. You may disable cookies in your browser settings, although this may affect certain site features.

8. Overseas Disclosure

We generally do not disclose personal information to overseas recipients. If in the future we need to do so (e.g., using cloud-based service providers), we will ensure such disclosures comply with the APPs and take reasonable steps to protect your information.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us. Please contact us in writing, and we will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:

Taj Curtains and Blinds

• Address: Lorem ipsum dolor sit amet, consectetur adipiscing elit
• Phone: +123-456-790
• E-mail: info@tajcurtainsandblinds.com